Support
Whether you have a question about your appointment, your results, your referrals or you're experiencing a technical issue with the app, our team is here to support you.
Below you'll find the quickest ways to get in touch and answers to some of our most commonly asked questions.
Clinical Support
For questions about your pregnancy care, appointments, referrals, prescriptions or results, please contact our clinical team.
Clinical Liaison:
clinicalcare@bookamidwife.com.au
App Chat:
Available through the Book a Midwife app.
SMS
0485 829 202
Technical Support
Having trouble logging in or using the app?
Please contact us and include:
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Your full name
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The email address linked to your account
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Your device type (iPhone or Android)
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A description of the issue
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A screenshot, if possible
Email: admin@bookamidwife.com.au
Need an Urgent Appointment?
If there are no appointments available, please don't panic.
We often have additional appointment capacity available.
Complete an Urgent Appointment Request through the app or contact our team.
We'll do our best to accommodate you as soon as possible.
Waiting for Your Results?
If you've had your blood test or ultrasound but haven't heard from us, complete the Results Follow-Up Form in the app.
Occasionally results can be delayed or not transmitted correctly between providers. We'll investigate where your results are up to and keep you updated through your App Chat or via SMS.
Frequently Asked Questions
You'll find answers to common questions about:
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Booking appointments
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Joining your telehealth appointment
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Results and referrals
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Medicare and fees
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Pregnancy paperwork
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Miscarriage support
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Continuity of care
Visit our FAQs within the app or here https://bio.bookamidwife.com.au
Emergency Care
Book a Midwife is not an emergency service.
If you are experiencing an emergency, please call 000 immediately.
If you have urgent pregnancy concerns, including but not limited to:
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Heavy vaginal bleeding
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Severe abdominal pain
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Reduced or absent fetal movements
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Signs of preterm labour
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Seizures
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Difficulty breathing
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Chest pain
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Severe headache with vision changes
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Sudden swelling of your face or hands
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Any concern that requires immediate assessment
Please contact your maternity hospital, attend your nearest Emergency Department or call 000 if it is a medical emergency.
Feedback
We're always looking for ways to improve.
If you have feedback about your experience with Book a Midwife, we'd love to hear from you.
About Book a Midwife
About our Practice
Book a Midwife is a virtual-first midwifery clinic offering bulk-billed Medicare consultations across Australia, plus in-person care at our Bacchus Marsh and Moonee Ponds locations. Our team of endorsed midwives provides pregnancy, postpartum, newborn and lactation care, with continuity of care across the perinatal period.
Key Details
ABN: 71 160 939 896
Provider numbers available on request
Clinical hours: 8am–8pm, 7 days a week
Admin Hours: 9am - 5pm Monday - Friday
Our Commitment to You
At Book a Midwife, we're committed to providing compassionate, evidence-based and woman-centred care. Every member of our team is an AHPRA-registered endorsed midwife, dedicated to supporting you through pregnancy and the early weeks of parenthood.
Thank you for trusting us to be part of your journey. 🤍